Please check the following on your air purifier.
The back shroud is properly locked in.
On the X5 model, the catalyst filter is inserted correctly.
Try plugging your air purifier in other wall sockets in your home.
Power supply charging cord is not damaged
If all these have been checked and your air purifier is still not turning on, please provide an image of your order confirmation to support@airdogusa.com for further assistance.
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